H Y P O M E D I A

Customer Support

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive guides to help you learn your way around, as well offer you a option to subscribe to our premium support to help get you on your way on a longer run.

Yes, absolutely! We provide on-going support and web maintenence for many of our clients. The process is fairly easy, you send us the new contents and we do all the rest. For more information on how to get started you can contact us at any time.

No problem, we are only an email away! We’re here to help you as much or as little as you need. We’ve been doing this for 15+ years, so we aren’t going anywhere anytime soon. For our new and existing clients we have a ticketing support system, so be sure to check the Support page.

Yes we can. Websites can more than often encounter technical issues that are beyond the scope of the technical understanding of the users and we are here to help you with that. Feel free to address such issues via our support page or by contacting us directly.

Sure! We can redesign your existing website from ground up or just implement an optional feature that you need. You can check out the web development configurator to get a quote on the services that you need or you can contact us.

Domains & Hosting

A domain name is a memorable phrase used to access your website, often “businessname.com”. Domains are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, your registrar will look up your domain and serve the website content to your visitors.

Every website needs a good, stable, reliable host, where all your website files are safely stored. A host is what lets people access your site and the information within it. We can recommend you a hosting company, or host your website on our server providing you with reliable and secure service.

Sure! Trought the years we have picked out the best valued hosting companies around that offer great performance. Hosting is super important and we understand choosing the right one for the needs of your website can be sometimes technically challenging so we can cover that for you.

If you choose to host your website and domain with us, there are free and unlimited email addresses included with the hosting. The email platform has a webmail client so you would be able to check your email directly from a browser. You are able also to configure your emails on other devices such as mobile phones or various email clients like Outlook, iMail, Thunderbird etc.

In brief, the answer is yes but it can be depending on the following:
– Hardware resources on your hosting server;
– Installed software packages on your hosting server;
– Ability to log in your server’s hosting panel via web based interface or SSH/FTP connection.

Web security is a great concern nowdays. The hacking attacks on websites and hosting servers has become more sophisticated and practicly no website is 100% safe from such attacks. Our websites are built with security in mind using advanced software solutions.

Pricing Options

Absolutely! You have the option to send us an email with your ideas, or probably the easier way fill out our web development configurator to get a quote and provide the feedback that we need to prepare an accurate budget breakdown for your project.

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your personal needs, your small business or we scale it up for bigger companies. We’ll ask some questions, assess your needs, and give you a quote based on that assessment. You can also check our web development configurator to get a price estimate.

We can accept up-front payments or you can pay after the process is completed. We are also flexible and with every project we prepare and sign a contract with our clients both agreeing on the most flexible terms according to their budget. You can pay via Bank transfer, PayPal or Credit card.

Not at all! We work with clients all over the world. Our whole team works remotely, allowing us to adjust to any timezone anytime!

Yes and No! We do have the skill to produce great graphics and color palette for your website, retouch your graphic materials to look vely sleek in the final project, but if your question is “Can you make me a logo?” then the answer is no. We do however accept requests for designing promotional material such as brochures, reports, posters and even books so the best option is to contact us on your ideas on this and we can work out a solution.

Yes we can. We are developing mobile applications for Android and iOS using modern hybrid technologies. Contact us with more details or check our service configurator.

Technical

Yes, although we encurage all of the required features and functionalities to be included in the initial design plan, we could do further modification after the initial project is finished.

Yes, absolutely. E-commerce is the future of selling your products online where the whole world becomes your customer. Depending on your needs we can build you an entire e-commerce platform or integrate an e-commerce solution in your existing website.

Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. We use the industry standards and techniques to help improve your website ranking.

Mostly yes, but in cases where yor needs require more customized approach that might not be the case. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use.

Sure! We can redesign your existing website from ground up or just implement an optional feature that you need. You can check out the web development configurator to get a quote on the services that you need or you can contact us.

The Building Process

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

On average, we shoot for a four to six week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Absolutely! Having a mobile-friendly website is more important than ever! We put extra efforts to ensure the websites we produce look great on all devices.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can offer to outsource a copywriter who can help clean up or write original content for you at an additional cost.

We understand and value your time so we try to ask the most important questions beneficial to the project! Your input and feedback is crucial to this process. We’ll start with some questions about your needs and preferences and work with you to develop just the right look and functionality.

Web Maintenence

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive guides to help you learn your way around, as well offer you a option to subscribe to our premium support to help get you on your way on a longer run.

Yes, absolutely! We provide on-going support and web maintenence for many of our clients. The process is fairly easy, you send us the new contents and we do all the rest. For more information on how to get started you can contact us at any time.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can offer to outsource a copywriter who can help clean up or write original content for you at an additional cost.

No problem, we are only an email away! We’re here to help you as much or as little as you need. We’ve been doing this for 15+ years, so we aren’t going anywhere anytime soon. For our new and existing clients we have a ticketing support system, so be sure to check the Support page.

Yes we can. Websites can more than often encounter technical issues that are beyond the scope of the technical understanding of the users and we are here to help you with that. Feel free to address such issues via our support page or by contacting us directly.