H Y P O M E D I A

Customer Support

On average, we shoot for a four to six week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive guides to help you learn your way around, as well offer you a option to subscribe to our premium support to help get you on your way on a longer run.

We absolutely! We provide on-going support and web maintenence for many of our clients. The process is fairly easy, you send us the new contents and we do all the rest. For more information check out our Web Maintenance Packages.

We offer a technical support for every customer after we finish building their website in form of a comprehensive guide on how to use the administration platform helping them to self-manage the website in the future if they chose to. We also offer premium support where we provide in depth technical help along the way and solve any kind of issues you might encounter.

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for 15+ years, so we aren’t going anywhere anytime soon. For our new and existing clients we have a ticketing support system, so be sure to check the Support page.

We try our best to respond to all emails and support tickets within 2 hours. If you have an emergency, we recommend calling us at (+385) 91 957 38 67. If it’s outside of our normal business hours, leave a text message and we’ll be notified immediately.

Yes we can. Dynamic websites can more than often encounter technical issues that are beyound the scope of the technical understanding of the users and we are here to help you with that. You can address such issues in our Support page or by sending us an email explaining the problems you encountered.

Sure! We can redesign your existing website from ground up or just implement an optional feature that you need. You can fill out our web development questionnaire to get a quote on the services that you need.

Domains & Hosting

A domain name is a memorable phrase used to access your website, often “businessname.com”. Domains are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, your registrar will look up your domain and serve the website content to your visitors.

Every website needs a good, stable, reliable host, where all your website files are safely stored. A host is what lets people access your site and the information within it. We can recommend you a hosting company, or host your website on our server providing you with reliable and secure service.

No. We are building your websites on our development server with a temporary domain name. The hosting and official domain name can be purchased upon completion of the design process.

Sure! Trought the years we have picked out the best valued hosting companies around that offer great performance. Hosting is super important and we understand choosing the right one for the needs of your website can be sometimes technically challenging so we can cover that for you.

We can also host and manage your website on our hosting server for lower prices. That way you won’t have to worry for managing and securing your server, we will do that for you instead.

If you choose to host your website and domain with us, there are free and unlimited email addresses included with the hosting. The email platform has a webmail client so you would be able to check your email directly from a browser. You are able also to configure your emails on other devices such as mobile phones or various email clients like Outlook, iMail, Thunderbird etc.

In brief, the answer is yes but it can be depending on the following:
– Hardware resources on your hosting server;
– Required software packages included in your existing hosting package;
– Ability to log in your server’s hosting panel via web based interface or SSH connection.

Hosting is super important! When it comes to hosting, you get what you pay for. We can suggest you hosting companies if you want to purchase and manage your own account.

We can also host and manage your website on our hosting server for lower prices. That way you won’t have to worry for managing and securing your server, we will do that for you instead.

Web security is a great concern nowdays. The hacking attacks on websites and hosting servers has become more sophisticated and practicly no website is 100% safe from such attacks. Our websites are built wit security in mind, but storing and managing the websites also plays a major role in keeping the contents secure.You can purchase your own hosting and manage security on your own, or we can use our hosting server to host an manage your website, keeping you aside of such worries.

Pricing Options

Absolutely! You have the option to choose one of our web development plans, send us an email with your ideas, or probably the easier way fill out our web development questionnaire to get a quote and provide the feedback that we need to prepare an accurate budget breakdown for your project.

On average, we shoot for a four to six week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your personal needs, your small business or we scale it up for bigger corporations. We’ll ask some questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the 600€ – 1.500€ range, but can be more or less depending on the complexity. Check out the web development plans or fill out the web design questionnaire to get a price estimate.

A custom website can be a big investment and not all small businesses have the required budget. We offer a customizable services which will help get you online with a nice looking website fast.

We can accept up-front payments or you can pay after the process is completed. We are also flexible and with every project we prepare and sign a contract with our clients both agreeing on the most flexible terms according to their budget.

You can pay via Bank transfer, PayPal, and Credit card.

Not at all! We work with clients all over the world. Our whole team works remotely, allowing us to adjust to any timezone anytime!

Yes and No! We do have the skill to produce great graphics and color palette for your website, retouch your graphic materials to look vely sleek in the final project, but if your question is “Can you make me a logo?” then the answer is no. We do however accept requests for designing promotional material such as brochures, reports, posters and even books so the best option is to contact us on your ideas on this and we can work out a solution.

Yes we can. We are developing mobile applications for Android and iOS using modern hybrid technologies. Send us a mobile design request and we will get back to you with more details.

Technical

Yes, although we encurage all of the required features and functionalities to be included in the initial design plan, we could do further modification after the initial project is finished.

No. We are building your websites on our development server with a temporary domain name. The hosting and official domain name can be purchased upon completion of the design process.

Yes, absolutely. E-commerce is the future of selling your products online where the whole world becomes your customer. Depending on your needs we can build you an entire e-commerce platform or integrate an e-commerce solution in your existing website.

Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO services are designed to provide the biggest impact at prices that make sense for small business.

Mostly yes, but in cases where yor needs require more customized approach that might not be the case. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use.

Absolutely! Having a mobile-friendly website is more important than ever! We put extra efforts to ensure the websites we produce look great on all devices. Unlike some other web design agencies which will charge extra for such features, at Hypomedia every web development package weather for a small personal website or a massive portal comes with mobile-friendly design.

Sure! We can redesign your existing website from ground up or just implement an optional feature that you need. You can fill out our web development questionnaire to get a quote on the services that you need.

The Building Process

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

Absolutely! Having a mobile-friendly website is more important than ever! We put extra efforts to ensure the websites we produce look great on all devices. Unlike some other web design agencies which will charge extra for such features, at Hypomedia every web development package weather for a small personal website or a massive portal comes with mobile-friendly design.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can offer to outsource a copywriter who can help clean up or write original content for you at an additional cost.

We understand and value your time so we try to ask the most important questions beneficial to the project! Your input and feedback is crucial to this process. We’ll start with some questions about your needs and preferences and work with you to develop just the right look and functionality.

Yes and No! We do have the skill to produce great graphics and color palette for your website, retouch your graphic materials to look vely sleek in the final project, but if your question is “Can you make me a logo?” then the answer is no. We do however accept requests for designing promotional material such as brochures, reports, posters and even books so the best option is to contact us on your ideas on this and we can work out a solution.

We believe WordPress is currently the best CMS available. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We carefully build each website from the ground up thanks to our 15+ years of experience in the field using the latest web development technologies.

Web Maintenence

Yes, although we encurage all of the required features and functionalities to be included in the initial design plan, we could do further modification after the initial project is finished.

Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive guides to help you learn your way around, as well offer you a option to subscribe to our premium support to help get you on your way on a longer run.

We absolutely! We provide on-going support and web maintenence for many of our clients. The process is fairly easy, you send us the new contents and we do all the rest. For more information check out our Web Maintenance Packages.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can offer to outsource a copywriter who can help clean up or write original content for you at an additional cost.

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for 15+ years, so we aren’t going anywhere anytime soon. For our new and existing clients we have a ticketing support system, so be sure to check the Support page.

Yes we can. Dynamic websites can more than often encounter technical issues that are beyound the scope of the technical understanding of the users and we are here to help you with that. You can address such issues in our Support page or by sending us an email explaining the problems you encountered.

Sure! We can redesign your existing website from ground up or just implement an optional feature that you need. You can fill out our web development questionnaire to get a quote on the services that you need.